Maintenance

Solar Hot Water

Conergy Split System Care

Conergy Solar Hot WaterThe Conergy system is designed so that there is little to do regarding system maintenance. Personally inspecting or servicing the system is not recommended.

Should you decide to personally inspect the roof mounted solar collectors it is essential that you use all safety devices required to ensure your safety. Glass cleaning usually occurs by natural rainfall.

However, if the installation is in an industrial (or similar) area with high levels of airborne particles then a qualified person can clean the collector glass with normal window cleaning chemicals and equipment. If rainwater collection occurs from the same roof on which the solar collectors are located, extra care must be taken to avoid contamination if using chemical cleaning agents.

The lever on the tank relief valves should be operated at least every six months. Failure to do so may result in failure of the tank. If water does not discharge freely from the valves they should be checked by the local service agent. The relief valves and relief valve drain lines must not be blocked. Some water may discharge during each heating cycle.

Every five years you should contact the local service agent to replace all safety valves to ensure continued life and operational safety of the system.

In locations where the potable water has a Total Dissolved Solids (TDS) of greater than 600 ppm it is recommended to replace all safety valves every 3 years.

The high quality vitreous enamel lined low carbon steel tanks have a sacrificial anode for long tank life. This anode should be inspected every few years and be replaced when it has worn out. As a minimum it is recommended that the anode be changed every 5 years.

Superior Solar personnel are fully trained and equipped to give the best service on your appliance. If your appliance needs service, call us on 4323 9050.

Rinnai Equinox, Sunmaster & Prestige Split & Roof Mounted System Care

Rinnai Solar Hot WaterIt is recommended that the system be serviced at least every 5 years. The pressure and temperature relief valve and expansion control valve must be checked for performance or replaced by an authorised person at intervals not exceeding 5 years or more frequently in some areas where the water is classified as scaling water.

The Pressure and Temperature Relief (P&TR) Valve is located near the top of the water heater and is essential for safe operation. It is normal for the valve to release a small quantity of water through the drain line during heating. However, continuous leakage of water from the valve and its drain line may indicate a problem with the water heater.

Superior Solar personnel are fully trained and equipped to give the best service on your appliance. If your appliance needs service, call us on 4323 9050.

Thermotec Roof Mounted System Care

Thermotec Solar Hot WaterThe Thermotec SUMMER system is designed so that there is little to do regarding system maintenance. Personally inspecting or servicing the system is not recommended. Should you decide to personally inspect the roof mounted system it is essential that you use all safety devices required to ensure your safety. Glass cleaning usually occurs by natural rainfall, however if the installation is in an industrial (or similar) area with high levels of airborne particles then a qualified person can clean the collector glass with normal window cleaning chemicals and equipment.

The glass in your collectors is a low iron toughened safety glass and cannot be replaced once broken. Attempting to replace the glass could result in personal injury and will void your system warranty

Every five years you should contact the local service agent to replace all safety valves to ensure continued life and operational safety of the system. In locations where the potable water has a Total Dissolved Solids (TDS) of greater than 300 ppm this service is recommended every 3 years.

Superior Solar personnel are fully trained and equipped to give the best service on your appliance. If your appliance needs service, call us on 4323 9050.

 

Solar Satisfaction Survey

Once your system has been installed it is important to us that you are completely satisfied with both your product and level of service and that your solar investment lives up to your expectations both now and into the future. We want you to know we are here to provide ongoing assistance when you need it.

Please keep your email current with us so we can stay in touch with important updates and service reminders.

We would appreciate your feedback when ever you have time to give. At any point after the installation of either a solar power and solar hot water system you can complete this satisfaction survey.

Thank you for your participation, we value your feedback to improve our customer service and ensure you are completely satisfied with your solar installation.

Please note the above surveys are for customers who have had their solar power and solar hot water systems installed by Superior Solar in the interest of improving our quality of service.